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Cisco Cisco Prime Unified Operations Manager 8.7 White Paper

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Operations Manager Deployment Best Practices 
All contents are Copyright © 1992–2006 Cisco Systems, Inc.   All rights reserved. 
Page 107 of 112 
1.  The Service Level View shows devices that are not added to Operations Manager 
in the cluster relationship. 
These devices are part of the cluster; therefore, they are shown. These devices are 
grayed out, and no operations can be performed on them. 
2.  Sometimes the link from the device ends at the Cisco CallManager and 
sometimes at the circle. 
H323 gateways and Gatekeepers are registered to the cluster; links from these devices 
will end at the circle. 
3.  The alert count in the Service Level View does not match the alert count shown 
in the Alerts and Events display. 
The Service Level View shows alert counts only for IP telephony devices that are part 
of the cluster. 
4.  The Alerts and Events display shows the informational alert for a device, but the 
Service Level View does not. 
Alerts on the device may have been cleared. After some time, a cleared event will 
also be removed from the Alerts and Events display.  
5.  Most Recent Alerts shows alerts for devices, but the Alerts and Events display 
does not show alerts for any devices. 
The alerts are in a transient state. Refresh the Service Level View and the alerts will 
no longer be shown. 
6.  For IPCC, devices under instance have alerts, but the alerts are not rolled up to 
the instance level. 
Instance alert rollup is based on the alerts that are affecting that specific IPCC 
instance. If the device is showing the alert, it may be due to an IPCC service being 
down, which is not affecting this IPCC instance. 
7.  The total device count shown in the Service Level View is not the same as the 
number of devices in Operations Manager. 
The Service Level View does not include the devices present under All Devices. It 
only includes the devices that are part of the cluster and not necessarily managed by 
Operations Manager.  
8.  The total phone count shown in the Service Level View is not the same as the 
number of devices in Operations Manager. 
The Service Level View phone count does not include the suspected phones. 
9.  The Service Level View tree view displays different Cisco Call Manager Express 
clusters. The map view shows only one Cisco CallManager Express cloud. 
Check if there are more than 10 Cisco CallManager Expresses. If there are more than 
10, all the Cisco CallManager Expresses are grouped under one cloud in the map 
view.