Cisco Cisco Prime Unified Operations Manager 8.7 White Paper
All contents are Copyright © 1992–2006 Cisco Systems, Inc. All rights reserved.
Page 7 of 112
2 Product Overview
Cisco Unified Communications Operations Manager (Operations Manager) provides a
unified view of the entire IP communications infrastructure and presents the current
operational status of each element of the IP communications network. It continuously
monitors the current operational status of different IP communications elements such as
Cisco CallManager, Cisco CallManager Express, Cisco Unity, Cisco Unity Express,
Cisco IP Contact Center, and Cisco gateways, routers, and phones, and it provides
diagnostic capabilities for faster trouble isolation and resolution.
Operations Manager monitors and evaluates the current status of both the IP
communications infrastructure and the underlying transport infrastructure in the network.
It uses open interfaces such as Simple Network Management Protocol (SNMP) and
Hypertext Transfer Protocol (HTTP) to remotely poll data from different devices in your
IP communications deployment. It does not deploy any agent software on the devices
being monitored and is nondisruptive to system operations.
In addition, Operations Manager does the following:
unified view of the entire IP communications infrastructure and presents the current
operational status of each element of the IP communications network. It continuously
monitors the current operational status of different IP communications elements such as
Cisco CallManager, Cisco CallManager Express, Cisco Unity, Cisco Unity Express,
Cisco IP Contact Center, and Cisco gateways, routers, and phones, and it provides
diagnostic capabilities for faster trouble isolation and resolution.
Operations Manager monitors and evaluates the current status of both the IP
communications infrastructure and the underlying transport infrastructure in the network.
It uses open interfaces such as Simple Network Management Protocol (SNMP) and
Hypertext Transfer Protocol (HTTP) to remotely poll data from different devices in your
IP communications deployment. It does not deploy any agent software on the devices
being monitored and is nondisruptive to system operations.
In addition, Operations Manager does the following:
• Presents the current operational status of your IP communications deployment and
provides visualization using service-level views of the network.
• Increases productivity of the network managers and enables faster trouble
isolation by providing contextual diagnostic tools to enable troubleshooting:
o
Through diagnostic tests, performance, and connectivity details about
different elements of the converged IP communications infrastructure
different elements of the converged IP communications infrastructure
o
Using synthetic tests that replicate end-user activity and verify gateway
availability and other configuration and operational aspects of the IP
communications infrastructure
availability and other configuration and operational aspects of the IP
communications infrastructure
o
Through IP service-level agreement (SLA)-based diagnostic tests that can
measure the performance of WAN links and measure node-to-node
network quality
measure the performance of WAN links and measure node-to-node
network quality
o
Providing information in notification messages that contain context-
sensitive links to more detailed information about service outages
sensitive links to more detailed information about service outages
o
Using context-sensitive links to other CiscoWorks tools and Cisco tools
for managing IP communications implementations
for managing IP communications implementations
• Presents service-quality alerts by using the information available through Cisco
Unified Communications Service Monitor (when it is also deployed). It displays
mean opinion scores associated with voice quality between pairs of endpoints (IP
phones, Cisco Unity messaging systems, or voice gateways) at specified times in
the monitored call segment and other associated details about the voice-quality
problem. It can also perform a probable path trace between the two endpoints and
can report any outages or problems at intermediate nodes in the path.
mean opinion scores associated with voice quality between pairs of endpoints (IP
phones, Cisco Unity messaging systems, or voice gateways) at specified times in
the monitored call segment and other associated details about the voice-quality
problem. It can also perform a probable path trace between the two endpoints and
can report any outages or problems at intermediate nodes in the path.