Cisco Cisco Unified Operations Manager 8.5 White Paper
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3.1.3 Media Convergence Servers
This section describes the steps that should be taken to set up Cisco Media Convergence
Servers for network management.
Servers for network management.
Note: All steps may not be required, and some steps can be expanded with more functionality.
The following section is applicable to all the Cisco IP Communication components that
run on Cisco MCS platforms. Examples include Cisco CallManager, Cisco Unity, Cisco
Unity Connection, Cisco IP Contact Center, Cisco Conference Connection, Cisco
Emergency Responder, Cisco IP Contact Center Express, and Cisco Personal Assistant.
run on Cisco MCS platforms. Examples include Cisco CallManager, Cisco Unity, Cisco
Unity Connection, Cisco IP Contact Center, Cisco Conference Connection, Cisco
Emergency Responder, Cisco IP Contact Center Express, and Cisco Personal Assistant.
3.1.3.1 HP Insight Manager Agent Service
The hardware instrumentation on Cisco MCS on HP platforms is provided by the HP
Insight Manager software running as a service or a set of services on the system. As a
part of the Cisco-provided IP Telephony Operating System, these services are
automatically installed. You can verify that these services have been installed by viewing
the services’ user interface (Start > Control Panel > Administrative Tools > Services).
If they have not been installed, you need to install them on the HP system. If these
services have been stopped for any reason, restart them.
Insight Manager software running as a service or a set of services on the system. As a
part of the Cisco-provided IP Telephony Operating System, these services are
automatically installed. You can verify that these services have been installed by viewing
the services’ user interface (Start > Control Panel > Administrative Tools > Services).
If they have not been installed, you need to install them on the HP system. If these
services have been stopped for any reason, restart them.
3.1.3.2 IBM UM Services
The hardware instrumentation on Cisco MCS on IBM platforms is provided by IBM UM
Services running as a service or a set of services on the system. As a part of the Cisco-
provided IP telephony operating system, these services are automatically installed. You
can verify that these services have been installed by looking at the process umslmsensor
in the task manager interface. Search under C:\Program Files for a folder titled UM
Services.
The Windows Service ibm director wmi cim server runs, by default, on IBM Servers and
prevents the start of Operations Manager Service Level View. After this service
is stopped, the Service Level View starts normally.
The recommended version of IBM Director is 5.10.1. This is incorporated in OS build
for CM 2000.4.3.
Services running as a service or a set of services on the system. As a part of the Cisco-
provided IP telephony operating system, these services are automatically installed. You
can verify that these services have been installed by looking at the process umslmsensor
in the task manager interface. Search under C:\Program Files for a folder titled UM
Services.
The Windows Service ibm director wmi cim server runs, by default, on IBM Servers and
prevents the start of Operations Manager Service Level View. After this service
is stopped, the Service Level View starts normally.
The recommended version of IBM Director is 5.10.1. This is incorporated in OS build
for CM 2000.4.3.
3.1.3.3 Windows/MCS SNMP Service
As a part of the standard IP Telephony OS installation, the SNMP service on the Media
Convergence Server (MCS) is installed, but community strings are not specified. For
Operations Manager to manage the device, the device (that is, the Cisco CallManager,
Cisco Unity, etc.) must have a proper SNMP read community string defined for the
SNMP service.
Convergence Server (MCS) is installed, but community strings are not specified. For
Operations Manager to manage the device, the device (that is, the Cisco CallManager,
Cisco Unity, etc.) must have a proper SNMP read community string defined for the
SNMP service.