Cisco Cisco Unified Service Monitor 8.5 White Paper

White Paper

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For call manager 4.x : Both HTTP/HTTPS and CDR database credentials

CDR database: Is the Microsoft SQL Server CDR database credentials on 4.x versions. HTTP is for
device name correlation.

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For call manager 3.3 : Both the device database and CDR database credentials

The device DB is the Microsoft SQL Server CCM030X database source credentials on 3.3
versions. This is for device name correlation

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HTTPS gets the device type for an endpoint involved in a call from the call manager..
HTTPS is also used to discover the IP address of the CDR source in 5.x systems. This is
shown as CDRM in the UI. The CDR database gets the CDRs and CMRs from 3.x and 4.x
systems. The device database gets the device type for an endpoint from a call manager 3.x.

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For all systems, failure to contact the call manager is immediately indicated by ‘Failure’.
Verify network connectivity and that credentials have not changed on call manager

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If the call manager server whose credentials are being entered does not have a DNS entry
(and vice versa):

◦

You need also to provide the hostname, which is the same as that displayed on the
System->Server page in the call manager Web administration site.

◦

Otherwise the hostname field is optional.

Detailed troubleshooting tips are documented at

http://cisco.com/en/US/products/ps6536/prod_troubleshooting_guides_list.html

Useful URLs

Cisco.com URLs for Customers and Partners

Product Information
Product Page

http://www.cisco.com/en/US/products/ps6536/prod_literature.html