Cisco Cisco Prime Unified Service Monitor 8.7 White Paper

Cisco

White Paper

© 2007 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.

Page 2 of 26

Contents

Introduction ..................................................................................................................................... 3

Voice Impairment Parameters ........................................................................................................ 3

Requirements of a Voice Quality Measurement Product .............................................................. 4

Components of Cisco Unified Communications ........................................................................... 4

Cisco Unified Service Monitor ....................................................................................................... 5

Data Collection and Analysis........................................................................................................ 5

Cisco 1040 Sensor-Based Call Quality—R-Factor: ...................................................................... 5

Cisco Voice Transmission Quality-Based Call Quality—K-Factor .............................................. 11

Scalability ...................................................................................................................................... 12

Preparing the Server for Service Monitor ................................................................................... 12

Operating System and Server .................................................................................................... 12

Hostname ................................................................................................................................... 13

Verify Locale Settings................................................................................................................. 13

Verify ODBC Driver Manager ..................................................................................................... 13

Browser Version and Flash Plug-in ............................................................................................ 13

NTP ............................................................................................................................................ 13

Connectivity................................................................................................................................ 14

Terminal Server Services ........................................................................................................... 14

Antivirus and Platform Agents .................................................................................................... 14

Check Routing and Firewalls...................................................................................................... 14

Port Availability........................................................................................................................... 14

TFTP Server............................................................................................................................... 15

Cisco Unified Communications Manager Configuration ............................................................. 15

Service Monitor Installation ......................................................................................................... 15

Preinstallation Checks ................................................................................................................ 15

Installation Procedures ............................................................................................................... 16

Licensing and Registration the Software .................................................................................... 16

Uninstallation.............................................................................................................................. 16

Failover and Redundancy............................................................................................................. 17

Cisco 1040 Failover Mechanism ................................................................................................ 17

Cisco 1040 Failover Deployment ................................................................................................. 18

Preparing for Failover ................................................................................................................. 18

Setting Up Failover..................................................................................................................... 18

Setting Up Failover in Default Configuration............................................................................... 18

Setting Up Failover for a Specific Sensor ................................................................................... 19

Viewing Failover Status .............................................................................................................. 20

Cisco Voice Transmission Quality Redundancy ........................................................................ 20

Backup and Restore...................................................................................................................... 20

Configuring Low-Volume Schedule and Database Purging ...................................................... 21

Troubleshooting ............................................................................................................................ 22

Useful URLs Cisco.com URLs for Customers and Partners ..................................................... 24

Product Information .................................................................................................................... 24

Evaluation Downloads ................................................................................................................ 24

Patch Download ......................................................................................................................... 25

Miercom Review of Operations Manager and Service Monitor................................................... 25