Cisco Cisco Customer Response Solution Downloads Information Guide
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Cisco CRS and Cisco IP IVR, Release 4.0(3) Solution Set (Sheet 1 of 2)
Supported
Unified CCX/
IP IVR Upgrade
Paths
1
CallManager
OS Release
Hardware
2
IP Phones for
Cisco
Agent Desktop
IP Phones for
Cisco IP Phone
Agent
3.x
4.0(1)
4.0(2)
4.1(2) - JTAPI 2.1(2.3)
SR1 - JTAPI 2.1(2.5)
4.1(3) - JTAPI 2.1(3.3)
SR1 - JTAPI 2.1(3.9)
SR2 - JTAPI 2.1(3.11)
SR3c - JTAPI 2.1(3.14)
SR4b - JTAPI 2.1(3.22)
SR4d - JTAPI 2.1(3.22)
SR5 - JTAPI 2.1(3.22)
SR5b - JTAPI 2.1(3.22)
SR5d - JTAPI 2.1(3.23)
SR6 - JTAPI 2.1(3.27)
SR7 - JTAPI 2.1(3.28)
SR8a - JTAPI 2.1(3.30)
4.2(1) - JTAPI 2.2(1.5)
SR1 - JTAPI 2.2(1.5)
SR1b - JTAPI 2.2(1.15)
4.2(3) - JTAPI 2.2(3.1)
SR1 - JTAPI 2.2(3.1)
SR2 - JTAPI 2.2(3.1)
SR2b - JTAPI 2.2(3.4)
SR3 - JTAPI 2.2(3.4)
SR3a - JTAPI 2.2(3.6)
SR4 - JTAPI 2.2(3.8)
SR4b - JTAPI 2.2(3.8)
OS 2000.2.5
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.1
3
SR1
SR2
SR3
SR4
SR5
OS 2000.4.1 a
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
MCS-7815I-2.0-CC1 (EOS)
4
MCS-7815I-3.0-CC1 (EOS)
MCS-7815-I1-CC1
MCS-7815-I2-CCX1
5
MCS-7825-800 (EOS)
MCS-7825-1133 (EOS)
MCS-7825H-2.2-CC1 (EOS)
MCS-7825I-3.0-CC1 (EOS)
MCS-7825H-3.0-CC1 (EOS)
MCS-7825-I1-CC1
MCS-7825-H1-CC1
6
MCS-7825-H2-CCX1
MCS-7825-I2-CCX1
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)
MCS-7835-1266 (EOS)
MCS-7835I-2.4-CC1 (EOS)
MCS-7835H-2.4-CC1 (EOS)
MCS-7835H-3.0-CC1 (EOS)
MCS-7835I-3.0-CC1 (EOS)
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)
MCS-7845I-3.0-CC1 (EOS)
MCS-7845H-3.0-CC1 (EOS
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IBM-330-1266 (EOS)
IBM-342-1266 (EOS)
IBM-345-2400 (EOS)
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP DL 320 G2
HP DL 320-3.0GHz G2
HP DL 320 3.4 GHz G3
HP DL 320-G4 2.8 GHz
HP DL 320-G4 3.4 GHz
HP DL 320 G5 Dual-core 2.13GHz
HP DL380-G3 Single 2.4G Xeon
HP DL380-G3 Dual 2.4G Xeon
HP DL 380-3.0GHz G3 Single Xeon
HP DL 380-3.0GHz G3 Dual Xeon
HP DL 380-3.4GHz G4 Single Xeon
HP DL 380-3.4 GHz G4 Dual Xeon
HP DL 380-G5
8
9
Single Dual-core Xeon
HP DL 380-G5
Dual Dual-core Xeon
Cisco IP Phone
7902
7905G
7910
7911
7912
7940
7941
7941G
7960
7961
7970
7971
7985
Cisco IP
Cisco IP
Communicator
10
Cisco IP Phone
7911
7940
7941
7960
7961
7970
7971