Cisco Cisco Customer Response Solution Downloads Design Guide

Quality of Service (QoS) becomes an issue when more voice and application-related traffic is added to 
an already growing amount of data traffic on your network. Accordingly, IPCC Express and 
time-sensitive traffic such as voice need higher QoS guarantees than less time-sensitive traffic such as 
file transfers or emails (particularly if you are using a converged network).

QoS should be used to assign different qualities to data streams to preserve IPCC Express 
mission-critical and voice traffic. The following are some examples of available QoS mechanisms:

Packet classification and usage policies applied at the edge of the network, such as Policy Based 
Routing (PBR) and Committed Access Rate (CAR).

IP phone agent login

HTTP

HTTP

TCP 8080

The Cisco Agent Desktop agent 
login via the phone display is an IP 
phone service linked to an HTTP 
trigger on IPCC Express.

Prompt recording and 
playing

JTAPI

CTIQBE

TCP 2748

Media

Media

UDP 

Media resources require CTI ports 
for streaming connections.

Database query for 
account verification or 
order status

Database (JDBC)

JDBC / SQL

TCP 1433

Enterprise data to be 
sent to Cisco Agent 
Desktop

Enterprise data

CORBA

TCP port 
ranges:
59000, 
59002-59004, 
59010-59011, 
59020-59021

1

Used by Get/Set Enterprise Server 
Data steps.

Agent login and state 
control

ICD

IPCC Express CTI 
(subset of GED-188)

TCP 42027

Port number is configurable.

Web-enabled 
processing

HTTP

HTTP

TCP 8080

TCP 8080 is the default setting for 
the Apache Tomcat Servlet Engine, 
but it can be modified.

Email notification

Email

SMTP

TCP 25

Custom  Java  classes

RMI

TCP  1099

TCP 1099 is the default port for Java 
Remote Method Invocation (RMI) 
calls.

IPCC Express real-time 
reports

RMI

TCP 1099

1.

For more information, refer to the Cisco Agent Desktop and Supervisor Desktop documentation available online at 

.