Cisco Cisco Customer Response Solution Downloads Design Guide
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Cisco IPCC Express Solution Reference Network Design
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A P P E N D I X
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Server Capacities and Limits
This appendix provides a list of server capacities and limits as shown in Table A-1.
Table A-1
Server Capacities and Limits
Criterion
Cisco MCS-7845H-2.4 CC1
(dual CPU, using
Windows 2000 Advanced
Server OS) call duration < 2
minutes
(dual CPU, using
Windows 2000 Advanced
Server OS) call duration < 2
minutes
Cisco MCS-7845H-2.4 CC1
(dual CPU, using
Windows 2000 Advanced
Server OS) call duration > 2
minutes
(dual CPU, using
Windows 2000 Advanced
Server OS) call duration > 2
minutes
All Other Supported
Servers
Servers
Number of agents
150
200
75
Number of supervisors
(If a supervisor takes a call, the
supervisor counts as an agent.)
supervisor counts as an agent.)
30
32
10
Number of IVR ports
300
300
150
Number of automatic speech
recognition (ASR) ports
recognition (ASR) ports
100
100
50
Number of Vocalizer 1.0 text-to-speech
(TTS) ports
(TTS) ports
200
200
50
Number of Vocalizer 3.0 TTS ports on
single CRS server with 1 language and
no ASR
single CRS server with 1 language and
no ASR
100
100
25
Number of Vocalizer 3.0 TTS ports on
single CRS server with 1 language and
ASR
single CRS server with 1 language and
ASR
50
50
Not supported
Number of Vocalizer 3.0 TTS ports on
standalone server with 1 language (ASR
on a separate server)
standalone server with 1 language (ASR
on a separate server)
160
160
40
Number of Vocalizer 3.0 TTS ports on
standalone server with 2 languages
(ASR on separate server)
standalone server with 2 languages
(ASR on separate server)
80
80
20
Number of Contact Service Queues
(CSQs)
(CSQs)
75
100
25
Number of skills
100
100
50