Cisco Cisco Customer Response Solution Downloads Design Guide

Index

IN-5

Cisco Unified Contact Center Express Solution Reference Network Design, Release 4.1

call center

4-1

Configuration and Ordering Tool

4-5

document

4-2

example calculations

4-5

IVR ports

4-5

servers

5-1, A-1

Unified CCX server

5-1

sizing tools

Configuration & Ordering Tool

5-1

descriptions

5-1

software components

2-5

CRS Engine

2-6

Database

2-6

Monitoring

2-6

Recording

2-6

software releases (versions)

viii

source ports

SPAN configuration

B-1

SPAN

B-1

port monitor server

2-9

SPAN port monitoring

2-16

TCP ports

6-13

terminology

4-1

Text-to-Speech (TTS)

2-11

traffic classification

6-13

Traffic Shaping

6-13

TTS

integration

1-9

resources

2-11

Unified CallManager

cluster approach

2-14

Unified CCX

Configuration and Ordering Tool

4-5

deployment models

3-1

interfaces

6-14

overview

1-1

protocols

6-14

sizing the server

5-1

solution architecture

2-1

terminology

2-2

Unified CM

sizing tool

5-2

system performance

5-2

Unified ICME software

integration with Unified CCX

2-11

versions of software

viii

Voice Gateway

2-14

Voice over IP monitoring

B-1

Voice XML

1-8

VSPAN

B-2

Wireless 7920 phone support

roaming

2-9

Wireless Access Point (WAP) range

2-9

workflow buttons

with CAD

1-10

work mode

1-10

wrap-up mode

1-10