Cisco Cisco Customer Response Solution Downloads Information Guide
EXECUTIVE SUMMARY
Challenge
Serving a population of a quarter-of-a-million, Derby City Council has 10,000
employees working at more than 30 locations. It urgently needed to renovate its
headquarters, known as Council House, which was constructed in the 1930s. The
Council also shares a call center, employing 95 agents, with the public housing
agency, Derby Homes.
employees working at more than 30 locations. It urgently needed to renovate its
headquarters, known as Council House, which was constructed in the 1930s. The
Council also shares a call center, employing 95 agents, with the public housing
agency, Derby Homes.
Miles Peters, technical architect at Derby City Council, says: “We work with a number
of agencies, which is very challenging, as they have different requirements and
security mandates. The traditional approach was to provide separate networks, along
with segregated zones for different partners.”
of agencies, which is very challenging, as they have different requirements and
security mandates. The traditional approach was to provide separate networks, along
with segregated zones for different partners.”
Solution
After some early due diligence work to fully understand its needs, the Council’s
trusted IT provider Nowcomm designed a new high-performance network and
communications system. With Cisco® Unified Communications Manager at its core,
the solution supports locations ranging from primary offices with large numbers of
people to libraries and drop-in centers.
trusted IT provider Nowcomm designed a new high-performance network and
communications system. With Cisco® Unified Communications Manager at its core,
the solution supports locations ranging from primary offices with large numbers of
people to libraries and drop-in centers.
The solution has reduced the number of physical servers and created a virtualized
platform that adds flexibility while consuming less power. It also provides high-speed
wireless connectivity for laptops and mobile devices. And, to provide the security that
would allow the Council and Derby Homes to share the same infrastructure, Cisco
Identity Services Engine (ISE) was built into the design.
platform that adds flexibility while consuming less power. It also provides high-speed
wireless connectivity for laptops and mobile devices. And, to provide the security that
would allow the Council and Derby Homes to share the same infrastructure, Cisco
Identity Services Engine (ISE) was built into the design.
Cisco ISE allows every single device and user accessing the network to be identified
regardless of how they’re connecting: wired, wirelessly, or remotely. Once identified,
the connecting device and user are then automatically and securely placed into the
right part of the network. In this way Council users see only their resources, and Derby
Homes see only theirs, allowing the economies of a single network solution to benefit
both organizations.
regardless of how they’re connecting: wired, wirelessly, or remotely. Once identified,
the connecting device and user are then automatically and securely placed into the
right part of the network. In this way Council users see only their resources, and Derby
Homes see only theirs, allowing the economies of a single network solution to benefit
both organizations.
Customer Case Study
Derby City Council enables people to work effectively from anywhere with savings on space, power,
and shared IT infrastructure
Customer Name:
Derby City Council
Industry:
Local Government
Location:
U.K.
Number of Employees:
10,000
Challenge
• Improve customer satisfaction through
greater flexibility and speed of response
• Reduce power usage and ratio of hot
desks to employees
• Lower cost of compliance across
multi-tenant IT environment
Solution
• End-to-end Cisco network
• Cisco Identity Services Engine for role-
• Cisco Identity Services Engine for role-
based, context-aware security
• Cisco Unified Communications, Unified
Contact Centre Express, and Unified
Computing System
Computing System
Results
• Total flexibility to work securely in council
buildings, from home or partner offices
• Simple, safe partitioning of
confidential data
• Exceeded target for reduction in
desk count
© 2014 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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