Cisco Cisco Unified Contact Center Express 10.0(1) User Guide
Automated Updates
December 12, 2013
11
Automated Updates
CAD enables your administrator to update all instances of CAD desktop applications
automatically to a newer version.
automatically to a newer version.
CAD Desktop Applications
Every time you launch Agent Desktop, the software checks to see if there is an
updated version available, or if there was a system configuration change that requires
a Windows registry change. If either of these conditions are true, the software
automatically runs the update process.
updated version available, or if there was a system configuration change that requires
a Windows registry change. If either of these conditions are true, the software
automatically runs the update process.
When an update is available, you will see a dialog box notifying you that your copy of
Agent Desktop will be updated. Click OK to proceed with the update.
Agent Desktop will be updated. Click OK to proceed with the update.
A progress bar is displayed to show you the status of the download.
When the update is finished, you will see a final dialog box that tells you the update is
complete, and which applications were updated. If you have other CAD desktop
applications (Supervisor Desktop and Desktop Administrator) on your PC, they will all
be updated.
complete, and which applications were updated. If you have other CAD desktop
applications (Supervisor Desktop and Desktop Administrator) on your PC, they will all
be updated.
NOTE: Because Agent Desktop is automatically installed when
Supervisor Desktop is installed, only Supervisor Desktop will be listed
as having been updated in the final dialog box. Agent Desktop will be
listed only if Supervisor Desktop is not present on your PC.
Supervisor Desktop is installed, only Supervisor Desktop will be listed
as having been updated in the final dialog box. Agent Desktop will be
listed only if Supervisor Desktop is not present on your PC.
When you click OK to close the dialog box, any CAD desktop application that had been
running on your desktop restarts automatically.
running on your desktop restarts automatically.
NOTE: To ensure that automated updates function correctly, Internet
Explorer must be configured so that it checks for newer versions of
stored pages. In Internet Explorer, choose Tools > Internet Options. In
the Browsing history section on the General tab, click Settings. Select
the option labeled Every time I visit the web page.
Explorer must be configured so that it checks for newer versions of
stored pages. In Internet Explorer, choose Tools > Internet Options. In
the Browsing history section on the General tab, click Settings. Select
the option labeled Every time I visit the web page.
NOTE: If your system is configured with two Unified CCX servers, and
one server is upgraded while your instance of Agent Desktop is
connected to the older Unified CCX, and your system administrator
performs a failover to switch all agents to the upgraded server, your
instance of Agent Desktop will not automatically upgrade when you
log into the new server. You must shut down Agent Desktop and start
it again for the automatic upgrade to take place.
one server is upgraded while your instance of Agent Desktop is
connected to the older Unified CCX, and your system administrator
performs a failover to switch all agents to the upgraded server, your
instance of Agent Desktop will not automatically upgrade when you
log into the new server. You must shut down Agent Desktop and start
it again for the automatic upgrade to take place.