Cisco Cisco Unified Contact Center Express 10.0(1) User Guide
Cisco Agent Desktop User Guide
10
December 12, 2013
Cisco IP Communicator
Agent Desktop supports the use of the IP Communicator soft phone. This application
is not provided with Agent Desktop and must be purchased and installed separately.
is not provided with Agent Desktop and must be purchased and installed separately.
You must start IP Communicator manually (it does not start automatically when you
start Agent Desktop). To conserve system resources, you might want to keep
IP Communicator minimized as much as possible and use the Agent Desktop
interface for call control.
start Agent Desktop). To conserve system resources, you might want to keep
IP Communicator minimized as much as possible and use the Agent Desktop
interface for call control.
To ensure that IP Communicator does not maximize when a call is received (the
default setting) you must change your preferences as outlined in the following
procedure.
default setting) you must change your preferences as outlined in the following
procedure.
To make sure IP Communicator remains minimized when a call is received:
1. Start IP Communicator.
2. Right-click anywhere on the interface to display a popup menu, and then
choose Preferences. The Preferences dialog box appears (
3. On the User tab, clear the Bring to front on active call check box (the default
setting) and select the Hide on minimize check box.
4. Click OK.
Figure 1.
IP Communicator Preferences dialog box
Make sure these
preferences are set as
illustrated here.
preferences are set as
illustrated here.