Cisco Cisco Unified Contact Center Express 10.0(1) User Guide
The Agent Desktop Interface
December 12, 2013
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The Agent Desktop Interface
The Agent Desktop interface displays information about active calls and provides
phone call handling functions. It also:
phone call handling functions. It also:
■
Provides access to websites in its integrated browser
■
Displays agent and call statistics in real time
■
Allows you to record calls using task buttons (if configured by the
administrator)
administrator)
■
Allows you to “chat” with other agents and supervisors using the Chat instant
messaging feature
messaging feature
The interface has the following parts:
■
Toolbars
■
Team message pane
■
Contact appearance pane
■
Contact management pane
■
Integrated browser tools
Accessibility
Agent Desktop has a number of features that aid accessibility for low-vision and
vision-impaired users:
vision-impaired users:
Figure 4.
Agent Desktop interface
Dashboard
Pane
Contact
Management
Pane
Integrated
Browser
Pane
Status Bar
Team Message
Toolbar