Cisco Cisco Unified Contact Center Express 10.0(1) User Guide

Cisco Agent Desktop User Guide

20

December 12, 2013

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Follows Windows settings for screen resolution and color/contrast settings

NOTE:  Enable high contrast before launching Agent Desktop to 
ensure that all tables match the high contrast settings.

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Scrolling or non-scrolling team messages

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Screen reader-compatible tool tips for all controls

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Toolbar buttons available in small (16 × 16) and large (32 × 32) sizes

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Screen reader-compatible shortcut keys for navigating the application and 
toolbar

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Uses Windows settings for font sizes for all windows and popups

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Audible tones that sound when a nonagent-initiated dialog appears (for 
example, new chat windows and notices to the agent that a supervisor is 
barging in, intercepting, recording, or monitoring)

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Navigation through each pane, browser, and all the elements of the main 
window using the Tab key

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The Space bar can act as the Enter key for dialog boxes in focus (for example, 
in the Dial Pad window, you can press the Space bar to select the focused 
number and Enter to make the call)

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Support for Job Access With Speech 11 (JAWS) screen reader software

For information about configuring accessibility options, see 

Toolbar Buttons and Shortcut Keys

The dashboard toolbar contains buttons for call control and for functions not related 
to a specific customer contact, such as logging in and out, changing your agent state, 
initiating a chat session, viewing real time displays, and configuring the appearance of 
the Agent Desktop interface.

Figure 5. 

Dashboard pane

Toolbar

Team message

Contact appearance