Cisco Cisco Unified Contact Center Express 10.0(1) User Guide
The Dial Pad Window
December 12, 2013
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The Dial Pad Window
The Dial Pad window enables you to make calls either by entering a phone number or
selecting an existing phone number from the recent call list or from a stored phone
book (
selecting an existing phone number from the recent call list or from a stored phone
book (
).
NOTE: The Dial Pad window is the general name for this window.
Depending on what you are doing, the window title can be Make a
Call, Transfer a Call, or Conference a Call.
Depending on what you are doing, the window title can be Make a
Call, Transfer a Call, or Conference a Call.
When you open the Dial Pad window, it stays open and you can switch to other
windows. This allows you to use other Agent Desktop features, such as the integrated
browser or real time displays, until you need to make a call.
windows. This allows you to use other Agent Desktop features, such as the integrated
browser or real time displays, until you need to make a call.
NOTE: When the Dial Pad window is open, all call control buttons in
the main Agent Desktop window are disabled.
the main Agent Desktop window are disabled.
NOTE: When you want to transfer a call or make a conference call,
and the Make a Call dial pad is open, you must close the dial pad first
and then click the Transfer or Conference button on the task bar to
open the appropriate type of Dial Pad window.
and the Make a Call dial pad is open, you must close the dial pad first
and then click the Transfer or Conference button on the task bar to
open the appropriate type of Dial Pad window.
Figure 13.
Dial Pad