Cisco Cisco Unified Contact Center Express 10.6(1) User Guide
Cisco IP Phone Agent User Guide
16
December 17, 2014
Caller Data
The IPPA service displays caller data in the Caller Data screen (
. Caller data
appears on your IP phone when the phone rings, is updated when the phone is
answered, and remains there throughout the call.
answered, and remains there throughout the call.
shows a Caller Data screen displaying sample data. The data that is
displayed on your screen will differ. The type of data that appears in this screen is
configured by your administrator.
configured by your administrator.
NOTE: To perform any call control actions when the Caller Data
screen is displayed (for instance, make a call), you must first press
Services to return to the normal phone display screen.
screen is displayed (for instance, make a call), you must first press
Services to return to the normal phone display screen.
Figure 5.
Caller Data window (your data might differ)
14:23 02/15/13
2101
Caller Data - ID:Jones
Service: Sales
Talking
DNIS: 2101
Stats
ANI: 2301
Option
The Option soft key is visible only if
agent-initiated recording is enabled
by the administrator.
agent-initiated recording is enabled
by the administrator.
Account: 7843982