Cisco Cisco Customer Response Solution Downloads Troubleshooting Guide

The JTAPI provider is unavailable.

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The problem might be caused by one of the following:

Cisco Unified CM is not running.

Incorrect JTAPI client version is installed on the Cisco Unified CCX server. 

JTAPI user is not configured correctly. 

JTAPI client cannot communicate with the Cisco Unified CM.

Depending upon the cause, do one of the following:

Troubleshoot the Cisco Unified CM (refer to Cisco Unified Communications Manager 
Administration Guide).

Check the JTAPI version on the Cisco Unified CCX server by selecting Start > Programs > Cisco 
JTAPI > Readme.

From the Cisco Unified CCX Administration web page, choose Subsystems > JTAPI, click the 
JTAPI Provider hyperlink, and then verify that information in the User ID field matches the name 
of a valid user in Cisco Unified CM. Verify that information in the Password field is correct. 

Verify that Cisco Unified CM is running. Configure Cisco Unified CM using the IP address instead 
of the DNS name.

The Simple Recognition step in a script takes the unsuccessful branch even when the word 

spoken or DTMF key pressed is defined in the grammar.

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The Simple Recognition step is configured with a set of tags and output points. Most 

likely, the tag names defined in the step do not exactly match the tag names defined in the grammar used 
by the step. Such a mismatch can occur when a tag name is defined in the grammar 

Complete the following steps:

Verify that all tag names defined in the grammar are configured in the Simple Recognition step with 
matching spelling and case.

If the grammar contains tag names that are not configured in the Simple Recognition step, either 
configure the same tag name in the Simple Recognition step or remove the tag names from the grammar.