Cisco Cisco Customer Response Solution Downloads Troubleshooting Guide

On a Cisco Unified CCX Historical Reports client computer with an English version of 

Windows for which the system locale has been set to German, the Search dialog box and the Preview tab 
on the Report Viewer still appear in English.

None

.

Limitation of the Report Viewer.

Install a German version of the operating system

The Cisco Unified CCX Historical Reports client computer is unable to connect to the Cisco 

Unified CCX server. The Historical Reports Client log file shows the following message:

.

SQL server is not being accessed with the proper authentication.

On the Cisco Unified CCX Historical Reporting client computer, complete the 

following steps:

Choose Start > Programs > Microsoft SQL Server n > Enterprise Manager, where n is a version 
number.

Double-click Microsoft SQL Servers.

Double-click SQL Server Group.

From the SQL Server group, right-click the name of the server on which the Cisco Unified CCX 
databases reside.

Choose Properties.

Choose the Security tab.

Click the Windows only radio button.

Click OK.

When you try to log into the Cisco Unified CCX Historical Reporting client software on the 

client computer, a Database Connection Error 5051 is displayed.

Error Message   Error 5051

Network connectivity is down or the client connection setting is incorrect.

Complete the following steps: