Cisco Cisco Customer Response Solution Downloads Troubleshooting Guide

If after successfully connecting to the Cisco Unified CCX Administration web page the client error 
persists, modify your client hrcConfig.ini file by updating AuthReqTimeOut in the General section to a 
larger value than the current one (default value is 15 seconds). 

Restart your Cisco Unified CCX Historical Reports client and attempt to log in again.

When running a custom report, the following error message appears in the 

CiscoSchPrintExport.log file:

Error Message    

The DOS error can occur when the database is not accessible from the client machine at 

the scheduled report time.

Schedule a report with an export format other than CSV and check the result for the 

same report.

When exporting an Agent Summary Report (by agent) to a Microsoft Excel spreadsheet, the 

Avg and Max statistics column headings are displaced.

None

.

Information can be displaced if the extended Excel format is not used.

Use the Microsoft Excel 7. (XLS) Extended format in the Export dialog box while 

exporting the report to Excel. This will pop up a second dialog box. Use the default settings.

The Scheduler icon does not appear in the Windows status bar under a terminal service session.

None

.

This system is working as designed while running under a terminal service session.

If you need to access features from the Scheduler icon, you must do so from the 

computer on which the Scheduler is installed.