Cisco Cisco Customer Response Solution Downloads Troubleshooting Guide
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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 3 Alarm Service
Alarm Definitions
•
Third-party Syslog server—Alarm name follows the reason. If a reason is not shown the alarm
message name follows the module name.
message name follows the module name.
•
Windows Event Viewer—Alarm name follows the severity level.
Finding Information About an Alarm
To use the alarm catalog to find information about an alarm message name, follow these steps:
Step 1
From the Cisco Unified CCX Administration menu, choose Tools > Alarm Definition.
The Alarm Definitions web page appears.
Locate information for the alarm message name as follows:
•
For a list of all alarm message names, make sure that All appears in the Catalog field, and then click
Search.
Search.
•
For a list of alarm message names that relate to a specific facility and subfacility, click the Catalog
drop-down arrow, choose the desired item, and then click Search.
drop-down arrow, choose the desired item, and then click Search.
•
For a specific alarm message name, type the name of the alarm in the Enter Alarm Name field, and
then click Search.
then click Search.
A list of the alarm message names that you requested appears. If the list contains more than one page,
you can click First, Previous, Next, or Last to move through the list. You can also type a page number
in the Page field and click Page to move to that page.
you can click First, Previous, Next, or Last to move through the list. You can also type a page number
in the Page field and click Page to move to that page.
Step 2
To see a detailed explanation of an alarm message name, click the alarm message name.