Cisco Cisco Customer Response Solution Downloads Troubleshooting Guide
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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 4 Trace
Viewing and Interpreting the Trace Files
Step 4
Click Update.
Step 5
If you made any changes in the Inactive trace level option list, stop and restart the Cisco Unified CCX
Engine to reflect your changes in the trace file.
Engine to reflect your changes in the trace file.
Viewing and Interpreting the Trace Files
The Cisco Unified CCX server stores the trace files in the Log directory under the directory in which
you installed the Cisco Unified CCX component. From the Cisco Unified CCX Administration menu,
you can view a list of all trace files and display the contents of any trace file.
you installed the Cisco Unified CCX component. From the Cisco Unified CCX Administration menu,
you can view a list of all trace files and display the contents of any trace file.
Displaying a Trace File
To display a Cisco Unified CCX component trace file, follow these steps:
Step 1
From the Cisco Unified CCX Administration menu, choose System > Tracing.
The Trace Configuration web page appears.
Step 2
Select and expand a component from the navigation bar and select Trace Configuration.
A list of subfacility categories appears.
Step 3
Expand the category of subfacility, select the levels of debugging for specific subfacilities, and click
Update.
Update.
The trace file appears in a separate window.
Interpreting a Trace File
The trace files contain information in standard Syslog format. The file includes some or all of the
following information for each event that it records:
following information for each event that it records:
•
Line number
•
Date and time the event occurred
•
Facility and subfacility name
•
Severity level
•
Message name
•
Explanation
•
Parameters and values