Cisco Cisco Customer Response Solution Downloads Troubleshooting Guide

4-11

Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)

Chapter 4 Trace

The Cisco Unified CCX Log Files

Cisco Desktop Product Suite Installation Logs

If you need to locate the Cisco Desktop Product Suite Version 6.4 log files, this section helps you to
locate them.

Here are the locations of the various log files:

•

The Install Manager log files are located at the root of the C: drive:

The files are:

–

IM<number>.dbg - where <number> ranges between 0001 & 0010, (i.e IM0001.dbg)

–

IM<number>.log

•

The InstallShield silent install file is located at C:\Winnt:

–

splk_<project>.log - where <project> is a Desktop installation project, such as splk_base.log.

•

The InstallShield install/uninstall debug files are located at <Program Files>\Cisco\Desktop\IM:

The files are:

–

splkInstall_<version>.dbg - where <version> is a Desktop software version, such as
splkInstall_6.4.0.20.dbg

–

splkInstall_Obj_<version>.dbg - where <version> is a Desktop software version, such as
splkInstall_Obj_6.4.0.20.dbg.

After you uninstall the Desktop, the log files are located as follows:

•

Install Manager files exist in the location defined above until the uninstall reboot when they are
removed from the system.

•

InstallShield silent uninstall file is at the root of the BootUp drive.

•

InstallShield install / uninstall debug files are at the root of the C: drive.

Transaction components:

1. Transaction Manager's
Persistence directory (Do
Not delete or modify this
directory)

2. Transaction Manager's
Persistence Backup directory

3. Transaction State directory
(Do Not delete or modify this
directory)

1. \Program Files\wfavvid \txnMgrPersistence

2. \Program Files\wfavvid \txnMgrPersistence_old

3. \Program Files\wfavvid \BSTxState

1. everything inside

2. everything inside

3. *.per and *.old

Table 4-4

Cisco Unified CCX Log Files (continued)

Component

Path

File/Extension