Cisco Cisco Customer Response Solution Downloads Troubleshooting Guide

During Restore or Upgrade, the message "Page Not Found" is displayed.

Error Message   Check the log in c:\program files\wfavvid\log\MCVD and search for 
keyword 'reboot_on' for the error message. 

Most likely, the Cisco Unified CCX Node Manager has restarted during Restore or 

Upgrade due to an abnormal shutdown. This can be checked if you see a new MCVD log file (in the 
c:\program files\wfavvid\log\MCVD folder) created during the time of the restore or if you see that the 
Cisco Unified CCX Node Manager Service is no longer running.

Analyze the 'reboot_on' message to see which service went down. If this is intermittent issue, redo the 
Restore by first doing the following two steps. Contact TAC if condition persists 

Stop the Cisco Unified CCX Node Manager Service if it is running.Replace the c:\program 
files\wfavvid\ClusterData folder with the original ClusterData folder that was copied before the restore.

Remember to keep the original copy around just in case the process needs to be repeated.

If Restore still fails, please contact TAC.

Restore fails due to "<file-name> file is not found."

Error Message   "<file-name> file is not found" message is displayed in the Restore 
Pop-up UI. 

The <file-name> file cannot be found by the Restore process.

Do the following:

Delete the staging directory (C:\STI). 

Manually stop the Node Manager Service by selecting Start > Programs > Administrative Tools > 
Services, and then stopping the 'Cisco Unified CCX Node Manager' service.

Delete the C:\Program Files\wfavvid\ClusterData folder.

Copy C:\BackupClusterData\ClusterData folder (which was backed up before) to C:\Program 
Files\wfavvid\. 

Reboot the machine. 

Re-run the restore.