Cisco Cisco Customer Response Solution Downloads Troubleshooting Guide

When an agent drops from a conference, all parties on the conference are dropped as well.

None

.

The agent device is not configured with "keep-conference."

Make sure the agent's device is configured with "keep-conference" on Cisco 

Unified CME.

Cisco Unified CME triggers with 2811/CME router are not working. The integration of Cisco 

Unified CME with Cisco Unified CCX is correct, and there are SIP messages in the Cisco Unified CCX 
and Cisco Unified CME debug files. The call is offered to the Cisco Unified CCX route point but the 
Cisco Unified CCX application is not triggered.

None

.

When the caller dials the trigger directory number from the phone, the call goes through 

but application does not get triggered and the call hangs. This could be due to the Cisco Unified CME 
configuration, which is as follows:

voice service voip 

gcid

allow-connections sip to sip

Cisco Unified CME sends Invite, but does not send OfferedEvent, so UCCX JASMIN does not report the 
incoming call to the SIP subsystem. Therefore, the call hangs.

Modify the Cisco Unified CME configuration as follows:

voice service voip 

gcid

callmonitor

allow-connections sip to sip

When Cisco Unified CCX is integrated with Cisco Unified CME, pressing '#' truncates the 

prompt and the prompts that follow are not played. The sequence of steps that occur is as follows:

Caller calls into Cisco Unified CCX and the call is routed to an agent.

The agent presses transfer, dials the Cisco Unified CCX route point and then presses # (if '#' is the 
digit terminating key on Cisco Unified CME setup).

The agent should hear the Cisco Unified CCX prompt but either the prompt is played partially or the 
agent hears silence. 

If the agent commits the transfer, caller will hear no further prompts.