Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide

A report that has been exported in Rich Text Format (RTF) includes tabular report headings on 

pages that contain charts.

None

.

Limitation of the export function.

Be aware of this limitation when exporting reports in RTF.

The Scheduler icon does not appear on the Terminal Services client when you run the Cisco 

Unified CCX Historical Reports client under a Terminal Services session.

None

.

By design, only one instance of the Scheduler can run on a Cisco Unified CCX Historical 

Reports client system.

None.

The Scheduler stops working and it gives the following error in logs.

Instead of starting the Scheduler by choosing Start > Programs , you must have run the 

.EXE file from the Installation directory.

Right-click the Scheduler icon on the system tray and choose the appropriate option 

from the popup menu to quit and exit the Scheduler and then restart the Scheduler by choosing Start > 
Programs.

Schedules for generating reports do not execute at the expected time.

None

.

The Cisco Unified CCX Historical Reports client system clock has been changed but the 

Scheduler has not been restarted.

Stop and restart the Scheduler. See the Cisco Unified CCX Historical Reports User 

Guide for more information.