Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide

The number of Outbound calls is low.

None.

The CSQ percentage allocation for Outbound calls on the General Configuration web 

page is low.

Check the CSQ percentage allocation on the General Configuration web page and 

increase it if necessary.

The Outbound System Service is not in service.

None.

The Outbound license has not been uploaded, not all Config Data Stores are running and 

the two MSSQL services are not running, and/or the RmCm subsystem is not in service.

Check that:

The Outbound Subsystem in Control Center is IN SERVICE and the number of Outbound seats is 
greater than zero (0) in the System Parameters Configuration page. 

By default, the Outbound seats are set to a number based on the type of MCS hardware.

All Config Data Stores are up and the 2 MSSQL services are running.

The RmCm subsystem is in service.

RTR Outbound reports do not show all possible reclassification.

None.

This is by design. Not all reclassification categories are displayed. 

You can get the complete list of reports from the Cisco Unified CCX Historical 

Reports. Refer to the Cisco Unified Contact Center Express Historical Reports User Guide and the 
“Managing Cisco Unified CCX Historical Reporting” chapter in the Cisco Unified Contact Center 
Express Administration Guide.

This section contains the following troubleshooting tips on MRCP Text-to-Speech (TTS) problems: