Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide

The Cisco Unified CCX server keeps rebooting due to the Cisco Unified CCX Node Manager 

service failure.

Error Message   A Microsoft Windows message shows a server reboot in 60 seconds due to 
the service failure.

The problem might result from a variety of reasons, such as from failures of the Cisco 

Unified CCX Engine, Cisco Unified CCX Administration, datastore, and Desktop services.

Complete the following steps:

Go to the Windows Services Control Panel. Under the Recovery tab, change First/Second/Subsequent 
failures action to Take No Action.

Look at the Cisco MCVD log first to identify the failure service; then go to the log of that service to find 
the reason.

After you correct the failure, restore the failure recovery action back to First failure: Restart the Service; 
Second failure: Reboot the Computer; Subsequent failures: Reboot the Computer.

The Cisco Unified CCX cluster status shows PARTIAL_SERVICE from the Cisco Unified 

CCX Administration Control Center.

 on Cisco Unified CCX Administration Control Center web 

page under a specific server link.

At least one of the servers show a status that is not IN_SERVICE.

Log on to the server and see whether or not the Cisco Node Manager service is 

running on the server. Also check the MCVD log for any additional information.

The Cisco Unified CCX server shows PARTIAL_SERVICE from the Cisco Unified CCX 

Administration Control Center.

 on the Cisco Unified CCX Administration Control Center 

web page under a specific server link.

At least one service is not IN_SERVICE.

From the Cisco Unified CCX Administration Control Center web page, complete 

the following steps:

If a service is not IN_SERVICE, go to the log of that service to find the reason.