Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide
iii
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Preface
Conventions
This manual uses the following conventions.
Obtaining Documentation, Obtaining Support, and Security
Guidelines
Guidelines
For information on obtaining documentation, obtaining support, security guidelines, and also
recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product
Documentation, which also lists all new and revised Cisco technical documentation, at:
recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product
Documentation, which also lists all new and revised Cisco technical documentation, at:
Documentation Feedback
You can provide comments about this document by sending email to the following address:
ccbu_docfeedback@cisco.com
We appreciate your comments.
Convention
Description
boldface font
Boldface font is used to indicate commands, such as user entries,
keys, buttons, and folder and submenu names. For example:
keys, buttons, and folder and submenu names. For example:
•
Choose Edit > Find.
•
Click Finish.
italic font
Italic font is used to indicate the following:
•
To introduce a new term. Example: A skill group is a
collection of agents who share similar skills.
collection of agents who share similar skills.
•
For emphasis. Example: Do not use the numerical naming
convention.
convention.
•
A syntax value that the user must replace. Example: IF
(condition, true-value, false-value)
(condition, true-value, false-value)
•
A book title. Example: See the Cisco Unified Contact Center
Express Installation Guide.
Express Installation Guide.
window font
Window font, such as Courier, is used for the following:
•
Text as it appears in code or that the window displays.
Example: <html><title>Cisco Systems, Inc. </title></html>
Example: <html><title>Cisco Systems, Inc. </title></html>
< >
Angle brackets are used to indicate the following:
•
For arguments where the context does not allow italic, such
as ASCII output.
as ASCII output.
•
A character string that the user enters but that does not appear
on the window such as a password.
on the window such as a password.