Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide
2-9
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 2 Simple Network Management Protocol Support
Setting up SNMP Traps
To set up community names and privileges, follow these steps:
Step 1
From the Windows desktop, choose Start > Settings > Control Panel.
Step 2
Double-click Administrative Tools.
Step 3
Double-click Services
The Services window appears.
Step 4
Right-click SNMP Services and choose Properties.
Step 5
Click the Security tab.
Step 6
In the Accepted Community Names pane, click Add.
The SNMP Service Configuration dialog box appears.
Step 7
In the Community Name field, enter the name of the community.
Step 8
If you need write privileges for the community, choose READ WRITE from the Community Rights
drop-down list.
drop-down list.
Step 9
On the SNMP Service Configuration dialog box, click Add.
Step 10
Repeat Step 6 through Step 9 as needed to add other community names.
Step 11
If you want to allow only specific NMS hosts to query the SNMP subagent, follow these steps:
a.
Click the Accept SNMP packets from these hosts radio button.
b.
In the Accept SNMP packets from these hosts pane, click Add.
c.
In the SNMP Service Configuration dialog box, enter the IP address or the host name of the host
that is allowed to query the SNMP subagent.
that is allowed to query the SNMP subagent.
d.
In the SNMP Service Configuration dialog box, click Add.
e.
Repeat Steps a through d as needed.
Step 12
Click OK to apply your changes and exit the SNMP Service Properties window.
Starting, Stopping, and Confirming the SNMP Service
In general, the SNMP Service will always be running. To confirm that the SNMP Service is running and
to restart it or stop it, if necessary, follow these steps:
to restart it or stop it, if necessary, follow these steps:
Step 1
From the Windows desktop, choose Start > Settings > Control Panel
Step 2
Double-click Administrative Tools.
Step 3
Double-click Services.
The Services window appears.
Step 4
Look at the Status field in the SNMP Service row.
If this field displays "Started," the SNMP Service is running. If this field is blank, the SNMP Service is
not running.
not running.
To start the SNMP Service, right-click SNMP Service and choose Start.