Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide

When the Cisco Unified CCX product is running on a 7845 machine and tracing is ON (the default), limit 
the Busy Hour Call Completions (BHCC) to 4500 calls per hour. If you want to run a higher BHCC, turn 
the debug traces OFF. The trace subfacilities to be turned OFF are ICD_CTI, SS_TEL, SS_RM, SS_CM, 
and SS_RMCM.

To set trace level options, follow these steps:

From the Cisco Unified CCX Administration menu, choose System > Tracing. 

The Trace Configuration web page appears.

Under a specific Cisco Unified CCX Component, choose Trace File Configuration from the navigation 
bar. 

Check or uncheck the desired boxes in the Active trace level option list and in the Inactive trace level 
option list.

STEP_ENT_SRV

Enterprise Server Steps

STEP_MEDIA_CONTROL 

Media Control Steps

STEP_SESSION 

Sessions Steps 

STEP_SESSION_MGMT

Session Management Steps

STEP_USER

User Steps

STEP_CALL_CONTACT

Call Contact Steps

STEPS_CONTACT

Contact Steps

STEPS_DB

Database Steps

STEPS_DOCUMENT

Document Steps

STEPS_EMAIL

E-mail Steps

STEPS_GENERAL

General Steps

STEPS_GRAMMAR 

Grammar Steps 

STEPS_HTTP

HTTP Steps

STEPS_ICM

Cisco Unified ICME Steps

STEPS_IPCC_EXP

Cisco Unified CCX Steps

STEPS_JAVA

Java Steps

STEPS_PROMPT

Prompt Steps

STEPS_SESSION

Session Steps

STEPS_USER.ALARM

User Alarm Steps

USR_MGR

User Manager

WEB_STEPS

HTTP Contact Steps