Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide

Ensure that the information in the RM JTAPI User ID and Password fields matches the information for 
the RM JTAPI user in Cisco Unified CM.

The RmCm subsystem remains in INITIALIZING state.

None

.

Could not load the default scripts CM.aef and RM.aef.

Complete the following steps:

Check the RM JTAPI provider configuration and then stop and restart the Cisco Unified CCX engine.

Ensure that the workflow scripts CM.aef and RM.aef are present on the Script Management page on 
Cisco Unified CCX Administration. They are needed for the RmCm subsystem to be in service. If either 
of these scripts are deleted, missing, or corrupted, the RmCm subsystem will not go IN SERVICE. To 
recover, upload new copies of these scripts from C:\Program Files\wfavvid\scripts\system\default\rmcm, 
and restart the Cisco Unified CCX Engine.

The RmCm subsystem remains in the Initializing state after the Cisco Unified CCX Engine 

starts.

None

.

The RmCm subsystem is unable to read any configuration information.

Make sure there is at least one "Cisco Unified CCX SQL Server - Config" service 

running in the cluster. If the service is stopped, start it.

Agents, Supervisors, or Teams are out of synch between Cisco Unified CCX and the Cisco 

Desktop Administrator (CDA).

None

.

The automatic synchronization between Cisco Unified CCX and the CDA failed.

Launch a manual synch from the CDA by selecting the Logical Call Center (usually 

the Cisco Unified CCX profile name) and clicking Setup > Synchronize Directory Services.