Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide
8-19
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Cisco Unified CCX Problems
Call fails if agent doesn’t pick the call in the first two rings
Symptom
Call fails if the agent doesn’t pick the call in the first one or two rings.
Error Message
None
.
Possible Cause
Consult transfer fails because of CTIERR_TIMEOUT=0x8ccc0001.
Recommended Action
Configure the MOH (Music on Hold) for CTI port as Unicast instead of Multicast.