Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide
8-23
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Cisco Unified CCX Administration Problems
Uploading a license file can result in a warning message
Symptom
You get a warning message when uploading license files using Cisco Unified CCX
Administration.
Error Message
The license file, <filename>, if uploaded will change the package from <existing license
package> to <new license package>. Please click OK to continue or CANCEL to abort.
Possible Cause
This warning is only displayed if you try to upload licenses which change the existing
license package of the Cisco Unified CCX cluster to a different package.
Recommended Action
You need to determine if you really want to change the license package as described
in the warning message. If yes, clicking OK will change the package. If it has been done by error,
clicking CANCEL will keep the license package unchanged.
clicking CANCEL will keep the license package unchanged.
User cannot log in to the Cisco Unified CCX web page
Symptom
You cannot log in to the Cisco Unified CCX web pages after the Cisco Unified CCX
Administration times out.
Error Message
None
.
Possible Cause
If you perform no activity for 30 minutes, the Cisco Unified CCX system automatically
logs you out.
Recommended Action
Log in again to continue.
Refreshing subflow script does not update parent scripts
Symptom
Refreshing a subflow script does not update its parent scripts.
Error Message
None
.
Possible Cause
If a script is referenced in other scripts, refreshing a subflow script does not update its
parent scripts.
Recommended Action
Manually refresh all parent scripts.
Cisco Unified CM users display in random order
Symptom
On the Cisco Unified CCX User Maintenance window, Cisco Unified CM users display in
random order when the number of users returned during the search is greater than 75.
Error Message
None
.
Possible Cause
The User Maintenance window on Cisco Unified CCX limits the display to 75 Cisco
Unified CM users. If that number is exceeded, the Cisco Unified CM users display in a random order.
Instead of the usual logical order of 39001, 39002, 39003, 39004, the list contains 39001, 39003, with
39002 and 39004 not shown.
Instead of the usual logical order of 39001, 39002, 39003, 39004, the list contains 39001, 39003, with
39002 and 39004 not shown.
Recommended Action
Narrow the search by adding additional characters to be matched.