Cisco Cisco Prime Collaboration Assurance 11.5 White Paper

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Optional ordering workflow steps: Some applications require additional ordering workflow. There are four

steps that can be individually enabled: Approver stage, Assigner stage, Shipper stage, and Receiver stage.

Once a service order is created for a user, one or more of these stages can be added to the process

workflow before the actual provisioning takes place. The ordering workflow feature works in conjunction with

the group-based email notification system to alert administrators of outstanding ordering tasks. See the

administration guide for details for each workflow step (Figure 15).

Figure 15. MAC Address Assignment Screen

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Northbound API: This included interface allows Cisco Prime Collaboration Provisioning to be integrated

with a third-party application or OSS. The interface allows access to Cisco Unified Communications

Manager infrastructure settings and user-related settings. It can use the provisioning automation found in

the administration interface, enabling a service bundle

—for example, a phone, line, and voicemail—to be

ordered in one step (Figure 16). A software development kit (SDK) is available at

Figure 16. Northbound API