Cisco Cisco Unified Contact Center Management Portal 8.5(2) Leaflet
8-3
Cisco Unified Contact Center Enterprise 8.0 SRND
Chapter 8 Securing Cisco Unified Contact Center Enterprise
Introduction to Security
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Intrusion Prevention
As an important defense layer, the Unified CCE Cisco Security Agent policy can be used to provide
"day-zero" threat protection for servers. It helps to reduce operational costs by identifying,
preventing, and eliminating known and unknown security threats.
"day-zero" threat protection for servers. It helps to reduce operational costs by identifying,
preventing, and eliminating known and unknown security threats.
•
Patch Management
A system is typically not connected to a live network until all security updates have been applied. It
is important for all hosts to be kept up-to-date with Microsoft (Windows, SQL Server, Internet
Explorer, and so forth) and other third-party security patches.
is important for all hosts to be kept up-to-date with Microsoft (Windows, SQL Server, Internet
Explorer, and so forth) and other third-party security patches.
For most of these security layers, the Unified CCE solution supports a number of capabilities to enforce
the defense-in-depth paradigm illustrated in
the defense-in-depth paradigm illustrated in
. However, what Cisco cannot control or enforce
is your enterprise policies and procedures for deploying and maintaining a secure Unified CCE solution.
Figure 8-1
Defense-In-Depth
Platform Differences
Before discussing how to design the various security layers required for a Unified CCE network, this
section introduces the differences that are inherent in the applications making up the Unified CCE
solution.
section introduces the differences that are inherent in the applications making up the Unified CCE
solution.