Cisco Cisco Computer Telephony Integration OS 8.5 Installation Guide
How WebView Removal Works
When you run the 8.5(1) installer on a machine, it checks for the presence of WebView and
uninstalls it if found. WebView is removed as follows:
uninstalls it if found. WebView is removed as follows:
What Is Removed
•
WebView Third Party Tools: Sybase (including the Jaguar service) and New Atlanta Servlet
Exec (including the ServletExec-WEBVIEW service) are removed.
Exec (including the ServletExec-WEBVIEW service) are removed.
•
Jaguar Watchdog Service: The Jaguar Watchdog service which monitors the Jaguar service
state is removed.
state is removed.
•
WebView Windows Registry Settings: Instance and non-instance-specific WebView registry
settings are removed. Instance-specific Remote WebView registry settings for Administration
& Data Servers are removed.
settings are removed. Instance-specific Remote WebView registry settings for Administration
& Data Servers are removed.
•
WebView AT Job: The WebView AT job which performs routine WebView maintenance
tasks is removed.
tasks is removed.
•
Web Setup: All WebView options are removed from Unified CCE Web Setup.
What Is Not Removed
•
Active Directory: WebView removal does not impact Active Directory. WebView users
and Security Groups are not removed. This must be done manually. For that reason, references
to WebView remain in the Unified CCE Configuration Manager and Domain Manager tools.
and Security Groups are not removed. This must be done manually. For that reason, references
to WebView remain in the Unified CCE Configuration Manager and Domain Manager tools.
•
WebView Report Templates: WebView report templates (standard and custom) are not
removed.
removed.
•
Databases: WebView removal does not impact the Unified CCE database. The WebView
database is not removed.
database is not removed.
Suggested Practices for WebView Removal
Here are some basic guidelines to smooth the process of WebView removal.
1. Notify your WebView users: Moving to a new reporting tool is a major change for your
users. Make sure your current WebView users are notified well in advance that WebView
will no longer be available in Unified CCE 8.5(1).
will no longer be available in Unified CCE 8.5(1).
2. Ensure Unified IC is fully-functioning: Before you take down WebView ensure that its
successor, Cisco Unified Intelligence Center, is deployed and operating to your satisfaction.
3. Back up your custom report templates: Unified IC cannot directly import your custom
WebView reports. However, with some massaging, their SQL can serve as a basis for
recreating those in Unified IC. While installing 8.5(1) does not delete your custom report
recreating those in Unified IC. While installing 8.5(1) does not delete your custom report
Upgrade Guide for ICM and CTI OS for Cisco Unified Contact Center Enterprise Release 8.5(1)
9
Chapter 1: Unified CCE 8.5(1) Overview
Preparing for WebView Removal