Cisco Cisco Computer Telephony Integration OS 8.5 Installation Guide
•
Downloading it from cisco.com. To download, log in to cisco.com and go to
(http://www.cisco.com/cisco/web/download). Select Voice and Unified
Communications and then navigate to the specific Unified CCE version and product you
want.
want.
•
Ordering a Unified CCE DVD media kit. To order a media kit, log in to cisco.com and
complete the
complete the
(https://www.cisco.com/cgi-bin/Software/
FormManager/formgenerator.pl?pid=421&fid=861) .
Adding Unified ICM Components After 8.5(1) Installation
After you install Unified ICM 8.5(1), any new core components you add to your system (via
Unified ICM Web Setup) are versioned at 8.5(1). There is no need to upgrade them separately
as was required with some earlier versions of Unified ICM.
Unified ICM Web Setup) are versioned at 8.5(1). There is no need to upgrade them separately
as was required with some earlier versions of Unified ICM.
Upgrade Guide for ICM and CTI OS for Cisco Unified Contact Center Enterprise Release 8.5(1)
11
Chapter 1: Unified CCE 8.5(1) Overview
Adding Unified ICM Components After 8.5(1) Installation