Cisco Cisco Prime Collaboration Assurance 11.5 White Paper

Page 18 of 33

●

One way to implement this policy would be to create two service templates, one with the phone attribute

Video Capabilities set to Enabled and one with the attribute set to Disabled. The first service template can

be used only for users with executive role and the second can be used for the other user roles in France.

When creating the service template, you can choose which user roles it applies to. So at order time if the

user role is executive, you can just choose the endpoint service template created for executives in France,

for example.

●

If an indiv

idual employee is also given clearance for video privileges, the employee’s false setting can be

overridden during order entry using the Advanced Options button.

●

Ordering workflow

Cisco Prime Collaboration Provisioning has a built-in ordering workflow to coordinate activities in the

ordering process. The activities include approving the order, assigning a phone to the order, shipping the

product, and receiving the product.

This workflow can be customized to fit the customer’s exact needs by enabling or disabling each step and

assigning the enabled steps to Cisco Prime Collaboration Provisioning users.

By default, all steps are disabled. The workflow rules control enabling of any step of the workflow.

Best Practice 5: Business Analysis

Ignore workflow default values until you gain experience with Cisco Prime Collaboration Provisioning.

Because Cisco Prime Collaboration Provisioning is typically used within the business processes of an organization,

a brief business analysis activity early in the deployment process is highly recommended. This analysis will provide

the information necessary to determine how best to configure various Cisco Prime Collaboration Provisioning

system objects. The following questions will help make this analysis:

●

Will fewer technical st

aff be “delegated” management capabilities for the day-2 (move, add, and change)

activity for user services (Example: A help desk, or administrative staff in various locations)?

●

What groupings of users map best to how you want to do this “delegated” management (Example:

Geographically based groupings or organizationally based groupings)?

●

The former two questions will dictate the number of domains that you need to create in Cisco Prime

Collaboration Provisioning. Note that users with the ordering role for a domain can see only users in their

own domain.

●

For each site or location, what device pools, phone protocols, voicemail templates, common device

configuration, locations, and partitions are required?

●

For each site or location, which devices will support that location?

●

The former two questions will dictate the number of service areas that you need to create in Cisco Prime

Collaboration Provisioning for that domain. Service areas point to unique combinations of call processors

and message processors (Example: Cisco Unified Communications Manager and Cisco Unity Connection).

Directory number blocks can also be defined in service areas.

●

Is a single Cisco Unified Communications application (Example: Cisco Unified Communications Manager)

shared across these groupings of users and locations?