Cisco Cisco Prime Collaboration Assurance 11.5 White Paper

 

 

© 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. 

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This question will dictate how basic synchronization rules are set within Cisco Prime Collaboration 

Provisioning. For example, will Cisco Prime Collaboration Provisioning need to place users into domains 

automatically at synchronization time based on the department code or device pool or location in the Cisco 

Unified Communications Manager, or can it put all users it finds into a Cisco Unified Communications 

Manager single domain? 

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We recommend that the initial deployment of Cisco Prime Collaboration Provisioning focus on defining the 
correct domains and service areas, service templates, and the basic rules covered in the section “Usage by 
Problem to Be Solved.” 

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Try to avoid flat domain or service-area design; for example, having one domain with a thousand service 

areas or hundreds of domains with one service area per domain is not good design. 

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You can design domains based on delegation needs or geographic location. 

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We recommend that you calculate the service areas needed for each domain beforehand. By default, the 

number of service areas needed is the permutation and combination of attributes in the service-area setup 

(device pool, voicemail templates, common device configuration, location, and partition). If the number of 

service areas needed for a domain exceeds 100, consider breaking into two domains for easier 

manageability and optimal usability. 

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It is easier to create multiple domains and remove some later, consolidating users into fewer domains, than 

it is to create a small number of domains and later split users into more domains. 

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Consider the use of user roles, advanced rule settings, and other configuration parameters after you 

understand these well. 

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Set up devices: 

◦  Add Cisco Unified Communications Manager publishers as devices under Infrastrucutre Setup.  

◦  Perform infrastructure synchronization. 

◦  Perform user synchronization. 

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Set up domain deployment: 

◦  Create domains and assign call processors and message processors and set up the rules for domain 

synchronization. You can now perform all of thess tasks on a single screen. 

◦  Create service areas. 

◦  Perform domain synchronization. 

◦  If users already exist in the Cisco Unified Communications Manager and Cisco Unity Connection, verify 

that users get created in the provisioning application after doing the domain synchronization. 

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Provision network: 

◦  Create and push templates to configure Cisco Unified Communications Manager, or sync current 

provisioning configurations from existing deployment 

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Set up deployment: 

◦  Create new service areas, as needed, for each domain. 

◦  Create Service templates and assign the user roles they apply to.