Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide

A CTI Supervisor Client could use the LIST_AGENT_TEAM_REQ message to obtain the list of 
associated agent teams. Once the list of agent teams is obtained, the supervisor could use 
MONITOR_AGENT_TEAM_START_REQ to start monitoring agent teams. The agent states of the 
agent team will be send to the requesting supervisor session until a 
MONITOR_AGENT_TEAM_STOP_REQ is received.  

When any change is made to the agent team configuration, an AGENT_TEAM_CONFIG_EVENT will 
be sending out.   If agent team and supervisor mapping are changed (add or remove), an 
AGENT_TEAM_CONFIG_EVENT will be sending out with AgentFlags set to 0x0004 for supervisor. 

The LIST_AGENT_TEAM_REQ message, defined in 

, allows a CTI Supervisor Client to 

obtain the list of agent team that the supervisor can monitor. The list should be pre-configured in the 
Agent Team Supervisor Table.

The LIST_AGENT_TEAM_CONF message, defined in 

, contains the list of agent teams that 

associated with the requesting supervisor.

MessageHeader

Standard message header.   MessageType = 133.

MHDR

8

InvokeID

An ID for this request message that will be returned in the 
corresponding confirm message.

UINT

4

SupervisorID

Skill target ID of the requesting supervisor

UINT

4

Maximum message size (including header)

16

MessageHeader

Standard message header. MessageType = 134.

MHDR

8

InvokeID

Same ID as the request message.

UINT

4

NumberOfAgent 
Teams

The number of TeamID present in the floating part of the 
message, up to a maximum of 64

USHORT

2

Segment Number

Indicates the segment number of this message

USHORT

2

More

Indicates if this message is the last confirmation. (More 
than one confirmations are sent out if more than 64 Agent 
Teams are associated with the supervisor)

     0: last message; 

     1: more messages to follow;     

USHORT

2