Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide

The REGISTER_VARIABLES_REQ message, defined in 

, allows a CTI Client to register the 

call context variables that it will use. By default, a CTI Client that does not explicitly register variables 
will receive all call and ECC variables. If a CTI Client does not want to receive all possible variables, it 
must explicitly register for each variable that it wants.

MonitorCallsToday

Total number of supervisor call monitors completed in the 
skill group.

UINT

4

WhisperCallsToday

Total number of supervisor call whispers completed by 
agents in the skill group.

UINT

4

EmergencyCalls 
Today

Total number of emergency calls completed by agents in 
the skill group.

UINT

4

CallsQToday

The number of calls queued to the skill. This field is set to 
0xFFFFFFFF when this value is unknown or unavailable.

UINT

4

CallsQTimeToday

The total queue time, in seconds, of calls queued to the 
skill group. This field is set to 0xFFFFFFFF when this 
value is unknown or unavailable.

UINT

4

LongestCallQToday

The longest queue time, in seconds, of all calls queued to 
the skill group. This field is set to 0xFFFFFFFF when this 
value is unknown or unavailable.

UINT

4

Maximum message size (including header)

592

MessageHeader

Standard message header. MessageType = 110.

MHDR

8

InvokeID

Set to the value of the InvokeID from the corresponding 
request message.

UINT

4

CallVariable 
Mask

A bitwise combination of Call Variable Masks listed in 

 corresponding to the call variables that the client 

wishes to receive.

USHORT

2

NumNamed 
Variables

The number of NamedVariable floating fields present in the 
floating part of the message.

USHORT

2

NumNamed 
Arrays

The number of NamedArray floating fields present in the 
floating part of the message.

USHORT

2