Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide
5-107
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 Application Level Interfaces
Miscellaneous Service
AGENT_DESK_SETTINGS_REQ
defines the format of the AGENT_DESK_SETTINGS_REQ message:
The AGENT_DESK_SETTINGS_CONF message confirms receipt of the request and provides the query
response:
response:
ClientID (client
only)
only)
The ClientID of the server application terminating the call
recording service, provided by CTIServer when this
message is sent to a client application.
recording service, provided by CTIServer when this
message is sent to a client application.
STRING
64
ClientAddress
(client only)
(client only)
The IP address of the server application terminating the call
recording service, provided by CTIServer when this
message is sent to a client application.
recording service, provided by CTIServer when this
message is sent to a client application.
STRING
16
ClientAddressIPV6
(not supported by
Unified ICM)
(not supported by
Unified ICM)
The IP Address of the CTI client. Where supported this may
replace ClientAddress; one but not both must be present.
replace ClientAddress; one but not both must be present.
STRING
16
Maximum message size (including header)
96
Table 5-83
STOP_RECORDING_CONF Message Format (continued)
Table 5-84
AGENT_DESK_SETTINGS_REQ Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header. MessageType = 131.
MHDR
8
InvokeID
Set to the same value as the InvokeID from the
corresponding request message.
corresponding request message.
UINT
4
PeripheralID
The Unified ICM PeripheralID of the ACD where the
device is located.
device is located.
UINT
4
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
AgentID (optional)
The agent’s ACD login ID.
STRING
12
Maximum message size (including header)
30
Table 5-85
AGENT_DESK_SETTINGS_CONF Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header. MessageType = 132.
MHDR
8
InvokeID
Set to the same value as the InvokeID from the
corresponding request message.
corresponding request message.
UINT
4
PeripheralID
The Unified ICM PeripheralID of the ACD where the
device is located.
device is located.
UINT
4