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Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide

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CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5      Application Level Interfaces
Client Control Service
The CTI Server sends the SET_AGENT_STATE_CONF message, defined in 
, to confirm 
receipt of the request.
ALTERNATE_CALL_REQ
Use this message to alternate between calls. This message requests the compound action of placing an 
active call on hold and then either retrieving a previously held call or answering an alerting call at the 
same device. 
The ALTERNATE_CALL_REQ message is defined in 
.
Table 5-92
SET_AGENT_STATE_CONF Message Format 
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. MessageType = 39.
MHDR
8
InvokeID
Set to the value of the InvokeID from the corresponding request 
message.
UINT
4
Maximum message size (including header):
12
Table 5-93
ALTERNATE_CALL_REQ Message Format 
Fixed Part
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. MessageType = 40.
MHDR
8
InvokeID
An ID for this request message, returned in the 
corresponding confirm message.
UINT
4
PeripheralID
The Unified ICM PeripheralID of the ACD where the calls 
are located.
UINT
4
ActiveConnection
CallID
The Call ID value assigned to the currently active call by the 
peripheral or Unified ICM.
UINT
4
OtherConnection
CallID
The Call ID value assigned to the other call by the peripheral 
or Unified ICM.
UINT
4
ActiveConnection
DeviceIDType
The type of device ID in the ActiveConnectionDeviceID 
floating field (
USHORT
2
OtherConnection
DeviceIDType
The type of device ID in the Other ConnectionDeviceID 
floating field (
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size
ActiveConnection 
DeviceID 
The device ID of the device associated with the currently 
active connection.
STRING
64
OtherConnection 
Device ID 
The device ID of the device associated with the other 
connection.
STRING
64