Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide
5-125
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 Application Level Interfaces
Client Control Service
CONSULTATION_CALL_REQ
Use this message to request the combined action of placing an active call on hold and then making a new
call. By default, the CTI Server uses the call context data of the active call to initialize the context data
of the consultation call. You can override some or all of this original call context in the consultation call
by providing the desired values in this request. The CONSULTATION_CALL_REQ message is defined
in
call. By default, the CTI Server uses the call context data of the active call to initialize the context data
of the consultation call. You can override some or all of this original call context in the consultation call
by providing the desired values in this request. The CONSULTATION_CALL_REQ message is defined
in
NewConnection
DeviceID
DeviceID
The device ID of the device associated with the
connection.
connection.
STRING
64
ConnectedParty CallID
(optional)
(optional)
The Call ID value assigned to one of the
conference call parties. There may be more than
one ConnectedParty CallID field in the message
(see NumParties).
conference call parties. There may be more than
one ConnectedParty CallID field in the message
(see NumParties).
UINT
4
ConnectedParty
DeviceIDType
(optional)
DeviceIDType
(optional)
The type of device ID in the following
ConnectedParty DeviceID floating field. There
may be more than one ConnectedPartyDevice
IDType field in the message (see NumParties).
This field always immediately follows the
corresponding Connected PartyCallID field.
ConnectedParty DeviceID floating field. There
may be more than one ConnectedPartyDevice
IDType field in the message (see NumParties).
This field always immediately follows the
corresponding Connected PartyCallID field.
USHORT
2
ConnectedParty
DeviceID (optional)
DeviceID (optional)
The device identifier of one of the conference
call parties. There may be more than one
ConnectedParty DeviceID field in the message
(see NumParties). This field always
immediately follows the corresponding
Connected PartyDeviceIDType field.
call parties. There may be more than one
ConnectedParty DeviceID field in the message
(see NumParties). This field always
immediately follows the corresponding
Connected PartyDeviceIDType field.
STRING
64
Maximum message size (including header):
1306
Table 5-102
CONFERENCE_CALL_CONF Message Format (continued)
Table 5-103
CONSULTATION_CALL_REQ Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header. MessageType = 50.
MHDR
8
InvokeID
An ID for this request message, returned in the
corresponding confirm message.
corresponding confirm message.
UINT
4
PeripheralID
The Unified ICM PeripheralID of the ACD where the call is
located.
located.
UINT
4
ActiveConnection
CallID
CallID
The Call ID value assigned to the active call by the
peripheral or Unified ICM.
peripheral or Unified ICM.
UINT
4
ActiveConnection
DeviceIDType
DeviceIDType
The type of device ID in the ActiveConnectionDeviceID
floating field (
floating field (
USHORT
2
CallPlacement
Type
Type
One of the values from
specifying how the call is
to be placed.
USHORT
2