Manualsbrain.com
  1. Manuals
  2. Brands
  3. Cisco
  4. Cisco Computer Telephony Integration Option 9.0
  5. Reference Guide

Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide

Download
Page of 276
   
5-145
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5      Application Level Interfaces
Client Control Service
 lists the Other Feature Masks.
SNAPSHOT_CALL_REQ
Use this message to retrieve information about a specified call, including a list of the associated devices 
and the connection state for each device. The SNAPSHOT_CALL_REQ message is defined in 
. 
The CTI Server sends the SNAPSHOT_CALL_CONF message, defined in 
, to provide the 
requested data. 
Table 5-123
Other Feature Masks
Mask Name
Description
Value
FEATURE_POST_ROUTE
Unified ICM Post Routing 
feature available.
0x00000001
FEATURE_UNIQUE_ 
CONSULT_CALLID
Consultation call CallIDs are 
unique.
0x00000002
Table 5-124
SNAPSHOT_CALL_REQ Message Format 
Fixed Part
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. MessageType = 82. MHDR
8
InvokeID
An ID for this request message, returned in 
the corresponding confirm message.
UINT
4
PeripheralID
The Unified ICM PeripheralID of the ACD 
where the call is located.
UINT
4
ConnectionCallID
The Call ID value assigned to the call by the 
peripheral or Unified ICM.
UINT
4
ConnectionDevice IDType
The type of device ID in the 
ConnectionDeviceID floating field 
(
).
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size
ConnectionDevice ID 
The device ID of the device associated with 
the connection.
STRING
64
Maximum message size (including header):
88
Table 5-125
SNAPSHOT_CALL_CONF Message Format 
Fixed Part
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. MessageType = 83. MHDR
8
InvokeID
Set to the value of the InvokeID from the 
corresponding request message.
UINT
4