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Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide

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5-154
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5      Application Level Interfaces
Client Control Service
The CTI Server responds to the CTI Client with the EMERGENCY_CALL_CONF message:
MessageHeader
Standard message header. MessageType = 121.
MHDR
8
InvokeID
An ID for this request message that will be returned in the 
corresponding confirm message.
UINT
4
PeripheralID
The Unified ICM PeripheralID of the ACD where the call 
is located.
UINT
4
ConnectionCallID
The Call ID value of the call that the agent needs assistance 
with. May contain the special value 0xffffffff when there is 
no related call.
UINT
4
ConnectionDevice 
IDType
Indicates the type of the connection identifier supplied in 
the Connection DeviceID floating field (
).
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size
ConnectionDevice 
ID 
The identifier of the connection between the call and the 
agent’s device.
STRING
64
AgentExtension
The agent’s ACD teleset extension. For clients with ALL 
EVENTS or PERIPHERAL MONITOR service, at least 
one of AgentExtension, AgentID, or AgentInstrument 
must be provided.
STRING
16
AgentID
The agent’s ACD login ID. For clients with ALL EVENTS 
or PERIPHERAL MONITOR service, at least one of 
AgentExtension, AgentID, or AgentInstrument must be 
provided.
STRING
12
AgentInstrument
The agent’s ACD instrument number. For clients with ALL 
EVENTS or PERIPHERAL MONITOR service, at least 
one of AgentExtension, AgentID, or AgentInstrument 
must be provided.
STRING
64
Maximum message size (including header)
186
Table 5-132
EMERGENCY_CALL_REQ Message Format (continued)
Table 5-133
EMERGENCY_CALL_CONF Message Format 
Fixed Part
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. MessageType = 122.
MHDR
8
InvokeID
Set to the same value as the InvokeID from the 
corresponding request message.
UINT
4
ConnectionCallID
The Call ID value of the call that the agent needs assistance 
with. Contains the special value 0xffffffff if there is no 
related call.
UINT
4
ConnectionDevice 
IDType
Indicates the type of the connection identifier supplied in 
the Connection DeviceID floating field (
).
USHORT
2