Cisco Cisco Computer Telephony Integration Option 9.0 Guia De Referência
5-154
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 Application Level Interfaces
Client Control Service
The CTI Server responds to the CTI Client with the EMERGENCY_CALL_CONF message:
MessageHeader
Standard message header. MessageType = 121.
MHDR
8
InvokeID
An ID for this request message that will be returned in the
corresponding confirm message.
corresponding confirm message.
UINT
4
PeripheralID
The Unified ICM PeripheralID of the ACD where the call
is located.
is located.
UINT
4
ConnectionCallID
The Call ID value of the call that the agent needs assistance
with. May contain the special value 0xffffffff when there is
no related call.
with. May contain the special value 0xffffffff when there is
no related call.
UINT
4
ConnectionDevice
IDType
IDType
Indicates the type of the connection identifier supplied in
the Connection DeviceID floating field (
the Connection DeviceID floating field (
).
USHORT
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ConnectionDevice
ID
ID
The identifier of the connection between the call and the
agent’s device.
agent’s device.
STRING
64
AgentExtension
The agent’s ACD teleset extension. For clients with ALL
EVENTS or PERIPHERAL MONITOR service, at least
one of AgentExtension, AgentID, or AgentInstrument
must be provided.
EVENTS or PERIPHERAL MONITOR service, at least
one of AgentExtension, AgentID, or AgentInstrument
must be provided.
STRING
16
AgentID
The agent’s ACD login ID. For clients with ALL EVENTS
or PERIPHERAL MONITOR service, at least one of
AgentExtension, AgentID, or AgentInstrument must be
provided.
or PERIPHERAL MONITOR service, at least one of
AgentExtension, AgentID, or AgentInstrument must be
provided.
STRING
12
AgentInstrument
The agent’s ACD instrument number. For clients with ALL
EVENTS or PERIPHERAL MONITOR service, at least
one of AgentExtension, AgentID, or AgentInstrument
must be provided.
EVENTS or PERIPHERAL MONITOR service, at least
one of AgentExtension, AgentID, or AgentInstrument
must be provided.
STRING
64
Maximum message size (including header)
186
Table 5-132
EMERGENCY_CALL_REQ Message Format (continued)
Table 5-133
EMERGENCY_CALL_CONF Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header. MessageType = 122.
MHDR
8
InvokeID
Set to the same value as the InvokeID from the
corresponding request message.
corresponding request message.
UINT
4
ConnectionCallID
The Call ID value of the call that the agent needs assistance
with. Contains the special value 0xffffffff if there is no
related call.
with. Contains the special value 0xffffffff if there is no
related call.
UINT
4
ConnectionDevice
IDType
IDType
Indicates the type of the connection identifier supplied in
the Connection DeviceID floating field (
the Connection DeviceID floating field (
).
USHORT
2