Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide
5-48
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 Application Level Interfaces
Client Events Service
RTP_STOPPED_EVENT
The RTP_STOPPED_EVENT message indicates that an RTP media has been stopped. There are two
media streams for audio media so there will be two RTP Stopped events, one indicating the input has
started (i.e. the phone is not listening) and the other that the output has started (i.e. the outgoing media
from the agent phone has stopped).
media streams for audio media so there will be two RTP Stopped events, one indicating the input has
started (i.e. the phone is not listening) and the other that the output has started (i.e. the outgoing media
from the agent phone has stopped).
The RTP_STOPPED_EVENT will be received when the call is placed on hold, and when the call
disconnects.
disconnects.
defines the format of the RTP_STOPPED_EVENT message:
AgentID (optional)
The agent’s ACD login ID.
STRING
12
AgentExtension (optional)
The agent’s ACD teleset extension
STRING
16
AgentInstrument (optional)
The agent’s ACD instrument number
STRING
64
SendingAddress
The IP Address that the client is sending the RTP
stream to.
stream to.
STRING
16
SendingPort
The UDP port number that the client is sending
the RTP Stream to.
the RTP Stream to.
UINT
4
ClientAddressIPV6 (not
supported by Unified ICM)
supported by Unified ICM)
The IP Address of the CTI client. Where
supported this may replace ClientAddress; one
but not both must be present.
supported this may replace ClientAddress; one
but not both must be present.
STRING
16
SendingAddressIPV6 (not
supported by Unified ICM)
supported by Unified ICM)
The IP Address to which the client is sending the
RTP stream. Where supported this may replace
SendingAddress; one but not both may be
present.
RTP stream. Where supported this may replace
SendingAddress; one but not both may be
present.
STRING
16
Maximum message size (including header)
224
Table 5-24
RTP_STARTED_EVENT Message Format (continued)
Table 5-25
RTP_STOPPED_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header. MessageType = 117. MHDR
8
MonitorID
The Monitor ID of the device or call monitor that
caused this message to be sent to the client, or
zero if there is no monitor associated with the
event (All Events Service).
caused this message to be sent to the client, or
zero if there is no monitor associated with the
event (All Events Service).
UINT
4
PeripheralID
The Unified ICM PeripheralID of the ACD
where the device is located.
where the device is located.
UINT
4
ClientPort
The TCP/IP port number of the CTI Client
connection that was closed.
connection that was closed.
UINT
4