Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide

5-54

CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted

Release 8.0(1)

Chapter 5 Application Level Interfaces

Peripheral Monitor Service

MONITOR_STOP_REQ

Use this message to terminate a call or device monitor.

Figure 5-3

depicts the Monitor Stop message

flow. The MONITOR_STOP_REQ and MONITOR_STOP_CONF messages are defined in

Table 5-31

and

Table 5-32

Figure 5-3

Monitor Stop Message Flow

When the requested device or call monitor has been terminated, the CTI Server responds to the CTI client
with the MONITOR_STOP_CONF message:

CHANGE_MONITOR_MASK_REQ

Use this message to change the call and agent state change event masks used to filter messages from the
given call or device monitor.

Figure 5-4

depicts the Change Monitor Mask message flow. The

CHANGE_MONITOR_MASK_REQ and CHANGE_MONITOR_MASK_CONF messages are defined
in

Table 5-33

and

Table 5-34

Table 5-31

MONITOR_STOP_REQ Message Format

Field Name

Value

Data
Type

Byte
Size

MessageHeader

Standard message header. MessageType = 95.

MHDR

InvokeID

An ID for this request message, returned in the corresponding
confirm message.

UINT

MonitorID

The Monitor ID of the device or call monitor to be terminated.

UINT

Maximum message size (including header):

CTI Client

CTI Server

MONITOR_STOP_CONF

MONITOR_STOP_REQ

Table 5-32

MONITOR_STOP_CONF Message Format

Field Name

Value

Data Type

Byte Size

MessageHeader

Standard message header. MessageType = 96.

MHDR

InvokeID

Set to the same value as the InvokeID from the
corresponding request message.

UINT

Maximum message size (including header):