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Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide

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CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5      Application Level Interfaces
Supervisor Service
The CTI Server responds to the CTI Client with the SUPERVISE_CALL_CONF message:
EMERGENCY_CALL_REQ
The EMERGENCY_CALL_REQ message, defined in 
, indicates that a CTI Client is handling 
the indicated call as an emergency call:
Table 5-45
 SUPERVISE_CALL_CONF Message Format 
Fixed Part
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. MessageType = 125.
MHDR
8
InvokeID
Set to the same value as the InvokeID from the 
corresponding request message.
UINT
4
ConnectionCallID
The Call ID value assigned to the call by the 
peripheral or Unified ICM.
UINT
4
ConnectionDeviceIDType
Indicates the type of the connection identifier 
supplied in the ConnectionDeviceID floating field 
(
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size
ConnectionDevice ID 
The identifier of the connection between the call 
and the agent device that is being supervised.
STRING
64
Maximum message size (including header)
84
Table 5-46
EMERGENCY_CALL_REQ Message Format 
Fixed Part
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. MessageType = 121.
MHDR
8
InvokeID
An ID for this request message that will be 
returned in the corresponding confirm message.
UINT
4
PeripheralID
The Unified ICM PeripheralID of the ACD 
where the call is located.
UINT
4
ConnectionCallID
The Call ID value of the call that the agent needs 
assistance with. May contain the special value 
0xffffffff when there is no related call.
UINT
4
ConnectionDevice IDType
Indicates the type of the connection identifier 
supplied in the ConnectionDeviceID floating 
field (
USHORT
2
Floating Part